Membership Confidentiality and Utility Policy

1. Introduction

This policy aims to clarify the stance of SNF Cake Ingredients Sdn Bhd (hereinafter referred to as “the Company”) regarding the confidentiality and usage of membership information. This policy applies to all Company members and any relevant parties cooperating with the Company. We recognize the importance of the information provided by members to the Company, and thus, have formulated the following guidelines to ensure the confidentiality and effectiveness of information.

2. Confidentiality Principles

2.1 Protecting Member Information

The Company is committed to safeguarding the privacy and personal information of members. Member information includes, but is not limited to, personal identification, contact details, order history, etc. The Company will implement necessary technological and organizational measures to prevent unauthorized access, use, or disclosure of member information.

2.2 Internal Access Control

The Company will restrict access to member information, allowing only authorized employees to access this information when fulfilling duties related to members. All employees will be bound by confidentiality agreements to ensure no leakage of member information.

3. Information Usage and Sharing

3.1 Purpose of Information

The Company will use member information for the following purposes:

Processing orders and delivering products

Providing customer support and addressing inquiries

Offering information about products, promotions, and company activities to members

Conducting market research and analysis to improve products and services

3.2 Information Sharing

The Company will not sell, rent, or exchange member information to third parties without member consent. The Company may share member information with third parties under the following circumstances:

To execute transactions related to members, such as delivery or payment processing

To comply with legal regulations or court orders

To protect the interests of the Company and members, such as preventing fraud or safeguarding intellectual property

4. Member Rights

4.1 Access and Correction

Members have the right to access and correct their personal information. If members wish to access or correct their information, please contact the Company.

4.2 Unsubscribe

Members can choose to unsubscribe from the Company’s promotional activities and communications by contacting the Company.

5. Policy Updates

The Company reserves the right to update this policy at any time. In the event of policy updates, the Company will notify members through appropriate communication channels.

6. Contact Us

If members have any questions or concerns about this policy or their personal information, please feel free to contact the Company. We are dedicated to providing assistance and answers.

We appreciate your support and trust in SNF Cake Ingredients Sdn Bhd. By adhering to this confidentiality and utility policy, we will collectively protect your privacy and information security.

Sincerely,
The Management Team
SNF Cake Ingredients Sdn Bhd